Dispute resolution

Most situations are sorted quickly. Write to [email protected]: we answer within 2 working days.

You can file a complaint in the Electronic Complaints Book, at www.livroreclamacoes.pt.

For a consumer dispute, you can turn to an alternative dispute resolution body, under Law 144/2015. The competent body for our area is CICAP — the Porto Consumer Information and Arbitration Centre, www.cicap.pt.

You can also turn to CNIACC — the National Consumer Information and Arbitration Centre, www.cniacc.pt.

More information on the Consumer Portal, at www.consumidor.gov.pt.